This Privacy Policy is designed to help you understand how Oxygen Ventures, LLC d/b/a HostShield and its subsidiaries and affiliates, (collectively, “HostShield,” “we,” “us,” “our”), collect, use, and share your personal information and to help you understand and exercise your privacy rights in the course of your use of the web site at www.hostshield.co, and all associated sites linked to HostShield, its subsidiaries and affiliates (collectively, the “Site”).

When you visit our Site, and more generally, use any of our services (the “Services,” which include the Site), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Services immediately.
This Privacy Policy applies to all information collected through our Services, as well as, any related services, sales, marketing or events.

WHAT INFORMATION DO WE COLLECT?

In the course of your use of the Services, we obtain the following information about you as described below.

Information you voluntarily provide to us

We collect the following information from you when you provide it to us:

• Information you provide prior to any registration process, such as your email when you provide it to us.
• Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry).
• Information and content provided to or acquired by support, including but not limited to information and content provided or acquired through email, phone calls or screen sharing services.
• Information you provide, when you call or email us (for support or otherwise) or when you use our products or Services.
• Payment information, including credit card data and billing address that you provide to us (by way of our Services or otherwise) when you purchase some of our Services.

Information we collect about your usage and devices

We collect data relating to your online activity on our websites, including the following:

• Your IP address, browser type and version, geographic location and operating system version.
• Any device or other method of communication you use to interact with our Services including device identifiers.
• How you got to our Services and any links you click on to leave.
• Pages you view including your interactions with any videos we offer.
• When you update your information, communicate with us or order new Services.
• Metadata about your use of our Services and emails we send to you (including clicks and opens).
• Metadata about how your customers, contacts and users interact with the Services we provide you.
• Issues you encounter requiring our support or assistance.

We store the data we collect in a variety of places within our infrastructure, including system log files, back-end databases and analytics systems.

Information we acquire from other sources

We also collect the following information from other sources:

• Information you provide to us at seminars or to our partners.
• Information you provide to us in surveys.
• Information that is publicly available.
• Information you consent to us receiving from third parties.

We may collect and store demographic information (such as your zip code, gender, date of birth, and/or age), and use this data to tailor your experience on our websites, ensure you are at least 18 years of age to make purchases, provide content that we think you might be interested in, perform general improvements to the websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate and non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.

We may combine any information we collect about you with other information we have about you to help us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

HOW DO WE USE YOUR INFORMATION?

We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:

• To provide the requested Services to you.
• To provide you with useful content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with requested information or technical support.
• To facilitate your movement through our websites or your use of our Services.
• To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law).
• To advertise and market third party products and services (subject to your consent where required by applicable law).
• To diagnose problems with our servers or our Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To create directories (only when you explicitly ask to be included).
• To bill for Services.
• To target current or prospective customers with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law).
• To assist us in offering you a personalized experience or otherwise tailor our Services to you.
• As otherwise described in this Privacy Notice.

We also use the information we receive to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products or Services.

Sharing of information

We share your personal information according to this Privacy Policy, with your consent or as necessary to provide you the Services you request, as well as to operate our business. As further described below, we will only share certain personal information with:

• Authorized users within your organization.
• Our Resellers and partners.
• Third party service providers and vendors.
• In connection with a sale, merger, acquisition or corporate reorganization.
• Law enforcement, government officials and authorized individuals for legal reasons.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data on our behalf about how you interact with our Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of  your information with third parties for their promotional purposes.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this Policy will require us keeping your personal information for longer than six (6) months past the suspension or termination of the user’s account.

when we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@hostshield.co.

WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

If you are located in Switzerland, the contact details for the data protection authorities are available here.

If you have questions or comments about your privacy rights, you may email us at contact@hostshield.co.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Contact us using the contact information provided.
• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site. To opt-out of interest-based advertising by advertisers on our Site, click here.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

• Contact us using the contact information provided.
• Access your account settings and update your preferences.
• Use the unsubscribe link at the bottom of any marketing emails, newsletters, or other non- essential communications.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do- Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may contact us by email to contact@hostshield.co.  

If you are located in the European Economic Area or the United Kingdom, you may contact our Data Protection Officer (DPO) to contact@hostshield.co.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws applicable to your jurisdiction, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please do so by contacting us using the information listed above or by filling out our request form, available here.

The information contained in this website is subject to change without notice.
Copyright © 2022 Oxygen Ventures, LLC. All rights reserved.

Updated by The HostShield Legal Team on September 27, 2022.